Dynamic Demand and Supply Balancing for the Operations Workforce

In the current economic environment, enterprises face tough questions on how their workforce is deployed. Are hiring plans aligned with business and operational goals? Are employees and contractors fully utilized? Are overtime costs being kept to a minimum? Most companies struggle to simply find out the answers, let alone influence them.

The human resources function is too often run as a silo separate from the rest of the enterprise's operations, leading to hiring misalignments, workforce underutilization and overutilization, and lower profit margins due to contracts that were unnecessary or overbilled. In an environment of constant change, to be both nimble and more profitable, companies need to incorporate the workforce optimization function of HR into the general business operations.

RapidResponse® can link supply and demand fluctuations for goods and services to the associated human work required in the affected functional areas.

When evaluating alternative course correction scenarios in response to a change in business plans, RapidResponse can project the workforce optimization components involved. When creating a "what-if" scenario, considerations can be given to such things as:

• New resource requirements
• Redeployment of resources
• Potential for elimination of resources

By incorporating workforce optimization as part of their RapidResponse Control Tower solution, customers can expect to achieve:

• Cost savings through reductions in overtime payments
• Increased workforce productivity
• Fewer missed deadlines due to human resource constraints
• More business opportunities captured and successfully fulfilled